How Professional Services Firms can Optimize Customer Experience

Ankit leads Altudo's N. America P&L, overseeing Client Partners and Account Managers, while heading the global Client Engagement team with a focus on values, trust, and partnerships. Over a decade, he’s transitioned from individual contributor to leader, defining processes, mentoring talent across regions, and creating a distinctive work model. His empathetic leadership and transparent communication have driven 95% repeat customers, high satisfaction scores, and 70% YoY growth.