Deliver a Future-Ready Experience to Your Financial Services Customer with Service Portals

The pandemic brought with it a wave of new trends in most industries across the globe including the financial service industry. All these new changes have driven customers to become independent and well-informed decision-makers who are only looking for the most convenient and cost-effective options.

Keeping this in mind, customers are now looking for solutions that they can use on their own and self-service small issues while interacting with the brand. In fact, per Statista, “89% of US consumers expect companies to have an online self-service support portal.”

Amidst the changing expectations of today’s customers, financial service companies must find the right ways to empower customers to make their own decisions and fix smaller problems. Here are more insights on the right strategies that financial service companies can adopt to deliver future-ready customer experiences using service portals.